Delete account
In the app
Open More → Account settings → Delete account. Review the details, verify your identity, then confirm.
An active rental does not prevent account deletion. Account deletion does not cancel a lease.
Request by email
Can’t use the app? Ask to delete your account from the email address you use for Basnu.
An email request does not delete an account automatically. We verify your identity before taking action.
What is removed
Your sign-in account, profile, memberships, private notifications and assistant chats will be permanently deleted. The text of messages you sent will be removed. You will lose access on every device.
What remains
Shared rental history stays available to other authorized members: properties, leases, charges, payments, receipts, documents and maintenance records. Message placeholders remain in conversations. Your account’s author and uploader links are removed, but names or other details inside shared records and files may remain. Deleting your account does not change rent balances or end a tenancy.
Shared leases, financial records and related documents are kept while needed to administer a rental, resolve a dispute, protect legal rights or meet a legal obligation. They are not automatically erased when an account is deleted. Requests to remove personal details from shared records are reviewed individually, including the rights of other people whose information is in the same record. A proposed seven-year retention schedule is still under review and is not active. Support correspondence is kept while needed to handle the request and related follow-up or disputes. Provider logs and backup copies may remain after changes to live data; we do not promise an immediate or uniform erasure deadline for those copies. We cannot recall copies already downloaded by authorized recipients.
If you are the last owner or manager, tenants keep their access but nobody can manage those properties in Basnu. Ownership is not transferred automatically.